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D
d-bissmire
August 11, 2025
Question

Hi. Has anybody else's app stopped scanning invoices ? All worked fine up until 8th August

  • August 11, 2025
  • 2 replies
  • 3 views

App scanning invoice stopped working. Tried reinstalling app etc but hasn't worked.

2 replies

M
MoiraskyeTQuickBooks Team
QuickBooks Team
August 11, 2025

I appreciate you for having the time to report this to us, @d-bissmire.

 

To better assist you, could you please let me know what device you're currently using? Are you using an Android device or an iOS device? Could you please confirm which version of QuickBooks you are currently using? Are you experiencing any error messages while trying to scan your invoices? Any additional details you provide will help us find an appropriate solution to resolve this issue.

 

In the meantime, you can continue scanning your invoices using our website. Upload your receipt manually by providing an image file (JPEG, PNG, or PDF), capture a photo of your receipt with your phone or digital camera, or input your transactions manually.

 

For additional queries about Invoices, please reply to the forum.

S
shrewsbury1
August 11, 2025

Yes I’ve been having the same problem since 8th August. A lot of people saying the same at the moment, Quickbooks needs to fix this quickly as I cannot upload receipts on the desktop/website either.

T
ThomasJosephDQuickBooks Team
QuickBooks Team
August 11, 2025

Thank you for sharing additional information. I see the importance of uploading receipts for accurate and efficient transaction records, shrewsbury1.

 

When you upload receipts in QuickBooks, the system scans the file to ensure it does not contain sensitive personal information and checks if the file format is valid. Please note that an unsupported file format or certain scanned content may cause interruptions during the upload process.

 

Since the feature to upload receipts isn’t working properly on both the application and web versions of QuickBooks, I recommend reaching out to our live expert team to check this more closely. Our experts have the right tools to review the cause of the issue and provide a solution in real-time.

 

To contact our live experts, please follow these steps:

 

  1. Click the (?) Help icon.
  2. Select Contact Us.
  3. Enter your concern and click Continue.
  4. Choose a way to connect with us.
    • Start a Chat with our live expert.
    • Get a Callback from our live expert.


To find the best time to reach our live expert, please refer to our support hours:

 

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