Hi, I can’t process payment on my app I have seen online other people having this issue but there isn’t a fix I have deleted the app and downloaded again with no joy.

Hello, @cloker89.

May I know where you process the payments? Are you using the mobile app or the Go Payments app? When using the app, could you please provide what you see? Are you receiving an error? Providing this information will help us identify the root cause of the problem and assist you directly with the best specific resolution.

Since you have already reinstalled the app, I recommend contacting our Live Support team or our Chat Support team. They have the tools necessary to investigate the issue in a safe environment. Here's how:

1. Go to the Menu. 
2. Select the Help icon or the Question mark icon in the upper right of your screen. 
3. Tap Articles and support. 
4. In the Search bar, type Contact Us. 
5. Click Contact Us below. 
6. Choose Chat or Callback.

For now, we can process payments outside the app or use the web browser by sending invoices to your customer's email, allowing them to process payments using QuickBooks Payments.

If you have any other concerns, we're all ears.