Hi I cannot connect my bank , it doesn’t allow me to move onto the next step , what am I doing wrong ?

Hi Debi, I understand the importance of linking your bank account to QuickBooks Online. I’ll help you resolve this so you can connect successfully.

To assist you better, could you provide the name of your financial institution and the exact error message you're seeing? Often, connection issues are caused by the browser. Browsers store data, like cache, to help websites load faster, but this data can become corrupted over time. To fix this, please follow these steps:

• Refresh your browser.
• Sign out and sign back in to your QBO account.

You can also access your company file and connect your bank account using an incognito or private browser. This mode prevents your browser from storing a cache and cookies, which often resolves temporary glitches. Alternatively, you may want to use a different compatible browser to ensure optimal performance.
 

Please let us know in the comment section if you have other QuickBooks-related concerns or questions.