Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
R
rebeccaclay-vfx
November 7, 2025
Question

Hi I'm trying to save a different date format, but it comes up with a message saying my email address is working at the same time and got there before me so won't save

  • November 7, 2025
  • 1 reply
  • 3 views

I was only logged into one session on my desktop, have logged out, have tried a different browser, have used an incognito window, have cleared cache in chrome, you can't seem to change this date setting on the app. I'm all out of ideas, has anyone had this before?

1 reply

R
Rea_M
Level 10
November 7, 2025

Hello, Rebecca. Thank you for taking the time to perform those troubleshooting steps to isolate the issue. To address this further, please ensure you’ve signed out of any other active sessions where your email or User ID is logged in before attempting to save the new date format.
 
QuickBooks prevents certain actions for security reasons if the same email or User ID is active in multiple sessions. With this, make sure you log out of all other active sessions, including mobile apps or devices where QuickBooks might be logged in. Once all are signed out, wait a couple of minutes before signing back in to ensure you can save the new date format.
 
If you have additional questions, feel free to reply. We’re here to help.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement