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April 29, 2026
Question

I can not update 'Allow billing transfer to your accountant?'It says to contact primary admin but that's me. Has anyone else encountered this?

  • April 29, 2026
  • 1 reply
  • 3 views

I get the message 'Allow billing transfer to your accountant? Only the primary admin can allow the transfer. Contact your primary admin and let them know.' However I am the primary admin so I'm not sure what to do or if there's a bug in the software.

1 reply

QuickBooks Team
April 30, 2026

Since you’re seeing that error even though you’re the Primary Admin, let’s try opening your account in an incognito or private window to see if the issue is related to your browser.

 

If the issue persists, I recommend contacting our Live Support team during their available support hours. They can further investigate what’s causing the error and provide you with the appropriate guidance.

 

Please feel free to add a reply below if you have other concerns.