I emailed my receipts but it’s not giving me the option to select a category.

Hello there, Charlee.

To begin with, could you please clarify what you mean by a physical app? Please note that QuickBooks Self-Employed can be accessed through the mobile app or via a web browser.

In the meantime, I suggest checking that the receipt details are clear and accurate. If everything looks good, we can proceed with troubleshooting the app to resolve the issue where you’re unable to select a category.

For Android:
 

1. Navigate to your device's Settings and select Apps (this may vary by device).
2. Locate the QuickBooks app from the list, then select Storage.
3. Tap Clear Data.

For iPhone:
 

1. Go to the Settings icon and select General.
2. From the iPhone Storage, select the QBSE app.
3. Click Offload App.

If you're using your web browser instead of the app, we can perform browser troubleshooting. You can use the following keyboard shortcuts based on the type of browser you are using:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Alternatively, you can switch to a supported browser to ensure full compatibility with QuickBooks and uninterrupted functionality.

If you have any other concerns, please click Reply.