I have issued an invoice to a customer, which was paid for and included in a separate invoice - from a different customer. How can I reconcile these invoices?

Hello there, Maddie123.

You can access the specific invoice to receive its payment manually and first deposit it to Undeposited Funds. Then, create a bank deposit to match their total to the single bank transaction.

Here's how to proceed:

1. Go to the All apps menu.
2. Click the dropdown arrow beside Sales & Get Paid and choose Invoices.
3. From there, locate Customer A with their specific invoice and click the Receive payment link.
4. Enter the correct payment date under Payment Date and change the Deposit To account to Undeposited Funds. 
   
   
    
5. Once done, click Save and close. Repeat the same process for Customer B.

Next, you'll need to create a bank deposit and select both payments from Undeposited Funds.

Here's how:

1. Go to + Create and click on Bank deposit.
2. From the Account dropdown, select your bank account.
3. In the Select the payments included in this deposit section, select both payments.
   
   
    
4. Once done, click Save and close.

This keeps the Accounts Receivable for each customer accurate while aligning with the single physical deposit. After this, you can proceed to reconcile your accounts.

We invite you to leave a response below or revisit this thread if you need any further assistance.