Question

I keep getting the 571 error message when I’m trying to connect my bank account, even when using a different device or browser. Does anyone have a fix for this?

Forum|Forum|2 years ago
July 31, 2023
2 replies
16 views

The bank have confirmed that everything is fine at their end and my log in details are correct.

QuickBooks Online

M

Maybelle_S

QuickBooks Team

I want to ensure you can connect your bank account to Quickbooks Online (QBO), info-tiberiussol.

Before we proceed, could you please share the name of the bank encountering the issue? Having this additional information will assist me in conducting a more in-depth investigation, allowing me to offer the most precise and effective resolution for your situation.

Error 571 happens when you have either closed the consent page while connecting to Open Banking in QuickBooks. Or you may have pop-up blockers on your browser that are active which hinders the completion of the process.

To fix this, you'll have to disable the pop-up blockers on your browser. Once done, try to connect again.

Additionally, please refresh the page to allow for the consent page to fully load. For more information about this, check out this link: Open Banking connection errors.

Once resolved, you're now ready to review and match the transaction. Refer to this article for the step-by-step process: Categorise and match online bank transactions in QuickBooks Online.

If you have any questions or concerns when managing your account, please let me know by leaving a comment below. Take care and have a wonderful day.

I

info-tiberiussolAuthor

The bank is Santander and Cahoot (UK). I've disabled the pop up blockers but it doesn't help.

I get through the 'Sign in to your bank' stage, which takes me to the Santander pop up to use my online banking details to log on, however as soon as I click the 'Next Step' button I get the error message.

A

Ashleigh1

Level 14

Hello Info-tiberiussol, thanks for coming back to us and letting us know, having had a look we can see you have only used edge today can you please try another browser like chrome and if you still have a problem please reach back out to us again

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Curtis0401

I have tried Chrome and DuckDuckGo browsers. Problem is I have 12 other accounts at Harborstone Credit Union and there are at least monthly feeds for each account. I've cleared pop-ups and that still doesn't work.

I don't understand the need to open up the bank website -- have used the same browser and different browsers get the same error message -- (I use 3 other financial institutions using QBO and that is not required when adding other accounts.) Truly frustrating!

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Curtis0401

I also receive this pop-up:

Sign into your account.

We opened the sign-in screen in a new window. If you don't see it, you can open it here.

There is no new window and when this button is clicked, receive the same error message!

T

ThomasJosephD

QuickBooks Team

I understand your frustration. Error 571 typically occurs when the sign-in or authentication window is dismissed or blocked. Before we begin, are you accessing QuickBooks Online (QBO) through a mobile phone or a mobile browser? If so, I recommend using a computer to log in and link your bank to ensure the sign-in process isn't interrupted.

If you are using a computer and still encounter this error, I recommend reaching out to our live experts. They can look into the cause of this issue more closely and provide you with a real-time resolution.

Please don't hesitate to reply if you have any additional questions or need further assistance.

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