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C
Carls421
July 31, 2019
Question

I’m trying to sign up and put my details in but when it asks for my bank, I can only enter numbers and not letters? It works ok on all the other fields apart from Bank name and postcode?? Am I doing something wrong? Or is it the website??

  • July 31, 2019
  • 1 reply
  • 1 view
No text available

1 reply

T
TaliaI
Level 8
July 31, 2019

Hello Carls421,

 

Welcome to the Community - thank you for your question!

 

Are you attempting this on a laptop/computer, or on a phone?

 

Thanks,

 

Talia

C
Carls421Author
July 31, 2019
@TaliaI wrote:

Hello Carls421,

 

Welcome to the Community - thank you for your question!

 

Are you attempting this on a laptop/computer, or on a phone?

 

Thanks,

 

Talia

@TaliaI wrote:

Hello Carls421,

 

Welcome to the Community - thank you for your question!

 

Are you attempting this on a laptop/computer, or on a phone?

 

Thanks,

 

Talia

 

T
TaliaI
Level 8
July 31, 2019

We would advise to use a laptop or computer to subscribe - you will be able to use your phone for most other features on the product, however it is not designed to run on a phone browser and so can sometimes display incorrectly.

 

Thanks,

 

Talia

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