I have changed the phone number I used to sign in to QuickBooks. Each time I try to update it, a code is sent to the old number. I have gone through the process of reactivating my account and provided a copy of my passport and all the required information, but my case has been rejected. Please help.
Make sure to submit a high-quality photo or a scan of your passport to avoid rejection of the document. This helps you successfully change your phone number.
In the 2-step verification section, turn on the feature.
Set up the verification process.
Ensure your phone number is correct and choose how you want to verify your account.
Complete the process. You will also receive an email confirming your security preference update.
If your documents are still being rejected despite providing a high-quality photo or scan, please give us a short call so we can further investigate. Our support team will help you determine the main cause of the rejection.