Other Questions

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HiWhat's happened to sending an acknowledgment to a client when an invoice has been paid? This seems to have disappeared.Mike

Does anyone know how to change schedules and delete backups? I'm getting used to QuickBooks Online Advanced & I've set up some automatic backups and have some manual ones. I want to stop some of these backups repeating and I need to be able to delete old ones.  

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Please call me back

I work around 35 hours a month at the moment but this will increase over time. I'm 6 month's in and need to know what's best for tax estimates etc

I need an accountant who can help me please

Looking to upgrade to Advanced from Plus because of the number of users we now need, wondered how others have got on doing so?  Is it pain free!  Any useful comments and advice appreciated.

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Hi,Most of my Invoices payments get split into either 2 or 3 payments.1st - Payment into Bank Acc.2nd - Payment into an Equity Acc for Tax Deducted at Source3rd - Payment stopped at source for expenses. (i.e. Tools I have purchased through the company I sub too) At first I could post these payments into the relevant accounts, but now they got put into the Undeposited Funds, to which I then transfer into the correct Categories/Accounts.  When I go into Invoices it shows these funds have not been deposited, how do I correct this? Many Thanks

You keeping on coming live on chat and then leaving it! Very frustrating

So, I've been a Quickbooks desktop user for almost 30 years, and am now being forced to transition to the online service which by all accounts it's riddled with bugs and problems and the answer to every issue is "we are aware and working on it" but nothing ever seems to get fixed. Intuit used to provide a service to convert your data for the swap, that's been offline for ages as apparently it was broken (shock I know) and they were working on it in time for desktop users to convert. Well apparently it now seems that Intuit are unable to get it working and have had to palm it off to a 3rd party company "Move My Books", who want to charge me almost £500 to convert the bare minimum that I am required to have records for as a Limited Company. You should be ashamed of yourselves that a company that makes over $2 BILLION a year is incapable of providing this service and for treating loyal customers this way.

Can the Navigation Menu be moved to the bottom of the screen rather than on the left hand side, as it uses valuable screen space when looking at Sales and Purchase Accounts.I cannot see the Scroll Bar at the bottom of the screen, so it's not easy to navigate across the page.I have investigated ways to reinstate the scroll bar but i have not been able to resolve this issue, so the next best thing would be to move the Navigation Menu to the bottom of the screen to maximise the amount of horizontal data visible.

How do zI contact Quickbooks?

New user to QBO and somewhat perplexed by the inability to create or match existing company brand to a professional level within QBO. Found an old article created in 2018 which illustrates a level of flexibility to create a word template and import directly into QBO as an invoice template but this feature appear to have been removed in 2021 - Why? If there is no longer a solution to create professional stationery items this would mean IMHO QBO is not fit for purpose for brand conscious organisations

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Hi, how do I get in contact with Intuit to get a copy of one of my monthly subscription invoices which I never received ??  Thanks

Hi I am having the same problem we had the other month where when you say raise an invoice normally when you start typing the customer it brings the correct one up without typing the whole thing and you can just tab across. Also when I put a product/service code it it normally predicts what I am putting in and i can just tab across. It seems to have gone back to me having to type in the whole customer name and the whole product code and then clicking on drop down options and then clicking to next cell. It is taking me ages to raise invoices as I can have 20 lines on an invoice and raise 10 invoices a day. Why is this not working again? Thank you 

Hi, Having used Desktop for 20 years, we have reluctantly moved to Online. I need to add a logo to our Purchase Orders and get rid of the 'approved by and date' at the bottom. It would be nice (essential really) to be able to customise it the same way we can customise Invoices. Any ideas? Thanks.

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hiwhy is it i do not get a reply when i , reply back to a customer service email,this is so frustrating , basically thinking is quickbooks worth the hassle , must be other better software available out there

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hi. In my last package, we could add clickable links for customers to leave reviews on Google Places and other websites. I don't seem to be able to do this. for example: https://trustedtraders.which.co.uk/businesses/cusworth-master-locksmiths-ltd/was -  leave a review on  Trusted Traders is there any work around? thanks