is chat working?

I understand the importance of having quick and easy access to support when you need it, Mgtnyw. Yes, the chat options are available, and you can always connect with our support team through the Help menu in your QuickBooks Online account. Please note that entering a phone number in the chat options is optional, and can proceed without it.

Here's a sample screenshot:

To help ensure everything works smoothly, let’s first troubleshoot your QuickBooks Online experience by clearing the cache on your browser. It will delete temporarily stored files and browsing history that could cause problems. Also, ensure you're using a supported and up-to-date browser to avoid any browser-related problems while accessing contact options.

Another great resource for your questions is our Community page, where users and experts share advice and solutions. We’re always here to support you if you need further help.

Please leave us a response if you have other questions or need further assistance.