In which case is there a chance that it has been compromised - I've received two emails this morning from this address with what appear to be rogue/phising emails with attachments which I don't intend to open or respond to.

We received same email this week regarding the GEEK squad with this in the body:

Hi there, ned shepard.

I want to make sure this charge gets checked, and I'd like to redirect you to the best support group available to get this reviewed.

Please know that, aside from your subscription, QuickBooks does not charge for any other services, such as 360 PC protection. To confirm, I highly recommend reaching out to the 360 PC protection customer support or your bank. They can verify if the amount was really charged to your bank account.

In addition, if you receive another suspicious email, I suggest not clicking any links. Then, check out our security notices to verify if the email received is included in the reported suspicious Intuit emails.

I'm also adding this article to help you know how to recognise official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

The information I shared should help you avoid any suspicious emails from Intuit, ned shepard. If you have other questions regarding QuickBooks, I can help you out with them. Just leave a reply below, and I'll get back to you. 

Thanks for reaching out to us regarding this billing invoice you received, @doug1952.

I want to help you reach out to the right department to verify if the charge you received is a valid transaction. For now, this forum does not handle Account Management and billing concerns.

Calling or chatting our support is the best option to actually get the details of your account you have with us before. Here's how to get in touch with out agents:
 

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your contact option to initiate a discussion with a live agent.
   

Let me know if you have other concerns about your QuickBooks account. I'll be right here if you need further assistance. Have a nice day.

Thanks for joining this thread, @Your. I'll share some information about suspicious emails.

To begin, here are a few things to look for if you’re not sure whether an email came from Intuit or not.

• We’ll never ask for your personal info in an email.
• Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
• Any link we send you in an email will always be for an intuit.com address.

If you suspect that you have acquired a phishing email targeting the Intuit brand, proceed to the Intuit Online Security Center and click Go to security notices for further information. If you didn't see a matching email within the Security notices, choose the Report a suspicious email option to file a report.

Additionally, I've attached these links to learn how to recognize official Intuit correspondence and websites: 

• Identify suspicious activity, phishing scams, and potential fraud
• Intuit Fraud Prevention

Don't hesitate to comment below if you received suspicious emails. I'll be happy to help you. Keep safe!

 appreciate you for bringing this concern here, put Uluru. 

I've seen the attachment you added. Since the email indicates that it's coming from Norton life lock, I'd recommend contacting Norton Support Team first to verify the email. Contact them using their accurate contact details to avoid any fraudulent activities.

In QuickBooks, we can report any suspicious emails. If you encounter fake emails, you immediately report it by following these steps:

1. Go to this link; https://security.intuit.com/.
2. Click Contact Us.
3. Look for Report a fake email (or phishing email) and click on it.

Here's an article that'll help you recognise fake emails: Identify suspicious activity, phishing scams, and potential fraud.
 

Securing and keeping your account safe is our priority. If you have other concerns about receiving unnecessary emails, please don't hesitate to report them or post them here. I'll be around to help.

Thanks for bringing this to our attention, @ydelacruz.

It's our top priority to secure and keep your account safe. We have a website where you can report phishing emails and other security issues. 

Please take note of the following information to easily spot fake emails:  

• We’ll never ask for your personal information in an email
• Our emails will always come from an email address that ends with “@intuit.com”
• Any link we send you in an email will always be for an “intuit.com” address

Any time you have security concerns, you can send the information directly to our security team. Here's how:

1. Go to the Online Security Center page.
2. Click Contact Us.
3. Look for Report a fake email (or phishing email) and click on it. 

Additionally, let me also share these articles on how you can better protect and secure your account: 

• How to Recognize And Report Suspicious Emails
• How We Keep Your Data Safe

Please let me know if you have any other issues or concerns about your Intuit account. I want to make sure everything is taken care of for you.

I'm aware of how crucial account security is, @jnbanda. We will exert every effort to stop these phishing emails.

Sending these phishing emails to our security team is a smart first step toward putting a stop to this as soon as feasible. I appreciate you doing so. 

If you or your users have more security issues, you can contact and report them to our security team. Rest assured that your concerns have been heard and will be dealt with accordingly. This way, they can take action on it as early as possible. You can follow the steps outlined by my colleague. 

Additionally, let me also share these articles on how you can better protect and secure your account: 

• How to Recognize And Report Suspicious Emails
• How can you help protect your business from fraud

If you have any further questions about data privacy and security in QBO, please leave them in the comments section below. I'll make every effort to resolve it as soon as possible. Keep safe, @jnbanda.