Mileage tracking. Some of my journeys appear in the app and some don’t. Any ideas?

Hi Georgia, Thanks for reply.

No, journeys seems to be missing there, too.

I've checked the settings on my phone - all seems right - and some journeys record prefectly, others not

I completely understand the inconvenience you have faced, and your concern is valid, @karlllorca. We will bring this issue to the attention of our management team to improve our customer service.

Upon investigation, we have identified that the issue is related to investigation number INV-97464 . Although our engineering team is actively working to resolve it, we suggest using a web browser to access the features affected by the issue in the meantime as a workaround. 

If the issue persists, I suggest reaching out to our QuickBooks Self-Employed Support team to be added to the list of affected users. They will ensure that you receive timely updates on the issue via email. To contact our support team, please follow these steps:

1. Go to Help (?) and select Contact us. Or, from the Assistant menu, select Assistant.
2. Please note that if you're using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
   1. Enter talk to a human, then select the enter icon.
   2. Select the options till you are prompted to choose a way to connect.
3. Choose a way you want to connect with us: You can Ask the community or Message an agent to have a conversation with a support expert.

Moreover, you refer to this guide to enter your sales income and expenses: Manually add transactions in QuickBooks Self-Employed.

I want to make sure everything is taken care of for you, so please let me know if you have any other Self-Employed concerns or anything with managing your transactions. I'll be here to help.