Parent Company Showing on Invoices

Hello there, Emma.

I appreciate you taking the time to share your experience regarding the issue of the Parent Company name appearing on invoices and sales receipts.

You've taken thorough steps to troubleshoot the issue, including adjusting settings, creating a new template, and contacting our Phone Support Team. Since this problem appeared unexpectedly after previously working fine, it requires deeper investigation by our technical team to pinpoint the cause.

While you're already awaiting an escalation callback, I recommend reconnecting with our QuickBooks Live support team to ensure the matter is thoroughly reviewed. They can reassess your setting and help resolve the issue.

Here's how to contact them:
 

1. Go to the Help (?) menu and select the Search tab.
2. Type "Contact Support" in the search box.
3. Click the Contact Us button and choose your preferred support method.

To determine the best time to call, please refer to support hours.

If you have additional questions or concerns, feel free to reply to this message. We're always here to assist you.