Problems renewing bank connection. Bank says done but then get an error message. This has happened before. can anyone help please?

Let me share some details on how to get rid of this error, EmaRowe.

The NatWest bank is supported to connect to QuickBooks Online. You can check it here:

• Connect your bank feed using Open Banking
• Understanding if you can connect your bank feeds to Open Banking

We can perform some troubleshooting steps that can help us in fixing this. Let's start by using an incognito window and connect if from there. Here are some of the shortcut keys:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Also, let's clear the cache since it causes issues in QuickBooks Online. You'll want to make sure that the browser you're using is updated or use a different one.

If this error persists, please reach out to our Customer Support Team so they can further investigate this. The new "Help" menu interface: 

1. Click the Help icon and choose the Talk to a human option (then type it again when prompted).
2. When asked by the bot, enter the error message.
3. Select I still need a human, then proceed with Contact us.
4. Tap Let’s talk then choose either Get a call or Start messaging. 

For the old "Help" menu:

1. Click the Help icon, then the Contact Us button.
2. Enter the error message in the What can we help you with box.
3. Proceed with the Let's talk button.
4. Select either Start messaging or Get a call button.

Keep on posting here if you need more help. Wishing you all the best!