Self-employed invoice payment received acknowledgment

I appreciate you for sharing your concern with us, @mikeotaylor

I'll make sure you can send an acknowledgement or receipt to your client when their invoice has been paid. 

I recommend logging out and logging back in to your QuickBooks Self-Employed (QBSE) account. This refreshes the system and for the updates to take effect. 

If this is not the case, I suggest accessing your account via a private or incognito window. This way, we can check if this is a browser caching issue. 

Too much data from your browser causes issues that affect the view and performance of your account. Using a private window helps us verify the issue as this doesn't save any cache data. 

To open a private window, please refer to these keyboard shortcuts: 

• Ctrl + Shift + N (Google Chrome browser)
• Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
• Command + Shift + N (Safari browser)

If you’re able to view and send an acknowledgement, I’d recommend clearing your regular browser's cache to refresh the system. If the issue remains, I suggest using other supported browsers. This way, we can check if this is a browser-specific matter.

Once everything is in place, you'll want to check out this article that can aid you in organising your transactions: Categorise transactions in QuickBooks Self-Employed.

I'll be around to back you up if you need more assistance managing your invoices or your QBSE account. Keep safe and have a jolly day ahead!

Thanks for the update and the additional information you've provided, @mikeotaylor. I'm here to give further details about the option of sending payment receipts in QuickBooks Self-Employed (QBSE). 

Currently, there's an ongoing investigation about the disappearance of the Send receipt button on both iOS/Android mobile apps. The recommended workaround for this is to open your account via web browser and use the Send option in sending an acknowledgment to your client for a paid invoice. Here's how:

1. Open your QBSE account and click the Invoices menu.
2. Next, look for the paid invoice you want to send a receipt for.
3. Then, select the drop-down arrow under Action and click Send.
4. Review your client details and once ready select the Send button. 

Then, I recommend reaching out to our Customer Care team to link your account to the said investigation. This way, you'll be updated about the issue and get notified once it is resolved. I'll guide you on how:

1. In your QBSE account, select the Help icon.
2. Next, click the Contact Us button.
3. Enter the details of your concern and select Continue.
4. Then, choose either Chat with us or Have us call you.

Let me know how this goes and feel free to add a reply below. I'm always ready to provide answers if you have additional questions about sending payment receipts in QBO. Have a good one and keep safe.