Stop ending our chat sessions

Hi, thejetownley. 

We're sorry to hear that your chat has ended. Normally before any chat gets closed, there should be a warning, and it is usually only closed when the chat is resolved or inactive. But don't worry, your chat history and any documentation will be saved to your account and accessible to all chat agents, so you won't have to start over.

Can you also give me a few details about your concerns? Keep in mind that the Community is also available to assist you. We'll make every effort to provide relevant information and specific troubleshooting steps to address your concerns.

Otherwise, if you'd still want to reach out to our support team again, you can use this link as a reference: Contact QuickBooks.

Feel free to provide more information on your concerns by leaving a comment below. I'll keep an eye on this thread for your response.