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May 1, 2026
Question

The app keeps logging me out and not tracking mileage how do I stop this?

  • May 1, 2026
  • 1 reply
  • 6 views

I am up to date on the app. All tracking is on. Every time it logs me out and tracking is only intermittent

1 reply

QuickBooks Team
May 1, 2026

Stable mileage tracking requires setting location permissions to Always Allow and enabling background data to prevent the app from timing out.

 

Just click the link and follow these steps if you're using IOS or Android to fix mileage tracking issues.

 

If the issue persists, I recommend contacting our QuickBooks Live Support team for further assistance. They have tools to determine what causes the mileage tracker to stop working and then assist you in applying the resolutions when ready.

 

If you have other concerns in QuickBooks, you can utilise the Reply button below. We're here to help.