The logo has disappeared from my invoices in the last 3 months. It was there in June but now no longer exists, and it wont let me upload a new one

Forum|Forum|23 hours ago
October 9, 2026
3 replies
3 views

The logo has disappeared from my invoices in the last 3 months. It was there in June but now no longer exists, and it wont let me upload a new one. I’ve tried PNG, JPG, the logo is square RGB and its under 1MB

QuickBooks Online

JoesemM

QuickBooks Team

Open your QuickBooks Online account in a private or incognito browser to add your logo. Also, open the original logo file in an image editor to check and adjust the colour depth and format settings as needed.

If the issue persists, I recommend contacting Intuit Experts. They can investigate further and create a ticket if necessary.

If you received an error message while uploading the logo, please let us know so we can assist you further.

Marc OgierAuthor

New Member

Many thanks JosemM, but why did the logo disappear when it had worked for the last two years. It’s just another glitch of Quickbooks online which we have to deal with.

Ethel_A

QuickBooks Team

QuickBooks does not automatically remove an uploaded logo from your account. It appears that the logo was removed from your company settings. Because multiple users can have administrator access in QuickBooks, someone with admin permissions may have accidentally deleted it. You can re-upload your logo through the settings menu.

Here’s how:

Go to Settings ⚙ and select Account and settings.
Choose Company, and click the Pencil icon in the logo section.
Hit Upload, choose the file, and select Open.

Leave a comment below if you have additional questions about adding a logo to your QuickBooks Online account.

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