There is an error in the message we entered on the invoice,we view or print the invoice, the same message appears twice. Could you please guide me on how to correct this?

When a message duplicates on a QuickBooks Online invoice, it is usually caused by overlapping fields, template settings, or a browser cache issue.

First, correct the error in your invoice message. Here's how:

1. Go to All Apps, then click Sales & Get Paid.
2. Hit Invoices and select the invoice you want to edit.
3. Click View/Edit under the Action column.
4. Once done, hit Save.

Next, to resolve the message duplication, verify your invoice fields to ensure the same text wasn't accidentally entered into both the Customer payment options and Note to customer sections, as these are managed separately.

If those look correct, let's check your template settings to confirm that extra footer text or message to customer fields aren't hardcoded to repeat.

Here's how:

1. Go to the Gear icon.
2. Select Custom form style.
3. Click Edit on the template you're using for the specific invoice.
4. Under the Content tab, click the bottom section to review both the Message to customer and Add footer text fields.

You can also test a different template like Modern or Fresh to see if the issue is isolated to a specific layout.

Finally, if your settings look correct but the text still duplicates on the print preview, your browser may be holding onto outdated data. Try opening QuickBooks in an incognito or private window. If the message appears normally, ensure your current browser is fully up to date, or switch to an alternative browser.

Please don't hesitate to return to this thread if you have other concerns.