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shrewsbury1
August 9, 2025
Question

Trying to upload a receipt with snap receipt but it keeps disappearing. It uploads and then says it’s going to extract the information and then disappears?

  • August 9, 2025
  • 3 replies
  • 5 views

Keeps taking me back to the previous screen (to review receipts) Tried uninstalling the app and reinstalling, tried on the desktop but it says “receipts are taking longer than usual to upload” and just stays there.

3 replies

F
FaithA
Level 1
August 9, 2025

Hi, Shrewsbury1. I appreciate the steps you've taken so far. Since you're unable to upload, let's start by clearing the app's cache, as the current settings may have temporary compatibility issues with QuickBooks. 

 

Follow these steps:
 

For iOS:

 

  1. Go to Settings, then tap General.
  2. Tap iPhone Storage, then tap the QuickBooks Online app.
  3. Tap Offload App.
  4. This will free up the storage without deleting your app's documents and data.

 

For Android:

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Tap YES to confirm.

 
If the same results occur, you can reach out to our Live Customer Support team:
 

  1. Log in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You'll be able to request a callback or start a live chat with an expert.

 
If you have any other questions, feel free to return to this thread. We'll stay in the loop to assist you.

S
shrewsbury1Author
August 9, 2025

Hi, thanks for this however this hasn’t worked. It seems like a bug as when I’m now on the camera mode of the snap receipt screen, there isn’t an icon in the bottom left corner for adding a photo from camera roll. I can click in the bottom left as I know the icon should be there, and it will take me to my camera roll but the same problem still persists.

E
EvethCQuickBooks Team
QuickBooks Team
August 9, 2025

To assist you further, I recommend contacting our live support team again, Shrewsbury1.

 

They are equipped with specialized tools to help you resolve the snap receipt issue you're experiencing.

 

Here's how to connect with them:

 

  1. Log in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You'll be able to request a callback or start a live chat with an expert.

 

I'd also suggest checking the support hours to know the best time to contact them at your convenience.

 

If you have additional questions, please leave a reply below. The Community is always here for you.

D
Dan2287
August 10, 2025

Im having the same issue. Tried all of what's been mentioned in the thread.

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
August 10, 2025

I know how valuable your time is, and I truly appreciate your efforts in addressing this issue, @Dan2287. I recommend reaching out to our live support team to further review why your uploaded receipts are disappearing.

 

Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

Our live support team is available Monday to Friday, 6 AM–6 PM PT, and Saturday, 6 AM–3 PM PT.

 

We'll be around to help you if you have any other concerns about QuickBooks.

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