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S
Sean Hayton
July 21, 2025
Question

Upgraded from self employed and lost ALL data!

  • July 21, 2025
  • 1 reply
  • 2 views

I upgraded to simple start and attempted to transfer data from QBSE to simple start. The transfer failed and now my data is nowhere. How do I retrieve it? The customer services have been absolutely useless and I have invoices I need to send and my tax return to do....

 

help meeeeeeeeeee

1 reply

EduardA
EduardAQuickBooks Team
QuickBooks Team
July 21, 2025

I can certainly see why this situation would be concerning, especially with invoices to send and your tax return coming up, Sean.

 

For issues like this that require a detailed review of your account, I highly recommend connecting with our Live Experts team directly. They’re equipped to securely investigate the failed data transfer and guide you on recovering your data.

 

You can contact them by following these steps:
 

  1. Sign in to your QuickBooks account.
  2. Click on the Help (?) icon.
  3. Scroll down and select the Contact Us button, then follow the prompts.
  4. Choose either the Chat or Callback option.

 

For details on the availability hours of our Live Experts, please refer to the Support hours section in this article: How to get help with QuickBooks.

 

Feel free to reply to this thread if you need further assistance.

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