May I know what error message you've encountered when trying to send the invoice? This will help us determine the appropriate troubleshooting steps we can take, Andrea. In the meantime, we can perform some troubleshooting steps to determine whether the issue is related to your browser. Start by logging in to a private browser, this will not store cache files that can cause lag to a web-based program. You can follow these shortcut keys: Google Chrome: Ctrl + Shift + N Mozilla Firefox: Ctrl + Shift + P Microsoft Edge: Ctrl + Shift + P Safari: Command + Shift + N If it works, return to your regular browser and clear its cache to refresh the website's preferences. You can also utilize a supported browser as an alternative. After you process a payment from a customer, you can check out this article to help you mark your invoice paid: Record invoice payments in QuickBooks. Should you have any other questions about managing your invoices in QuickBooks, hit Reply and leave us a message.

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andreagregson45

Question

When I have created my invoice and then I press send invoice it just drops out and doesn’t send the invoice at all

Forum|Forum|1 year ago
May 27, 2025
1 reply
2 views

No text available

QuickBooks Online

EduardA

QuickBooks Team

May I know what error message you've encountered when trying to send the invoice? This will help us determine the appropriate troubleshooting steps we can take, Andrea.

In the meantime, we can perform some troubleshooting steps to determine whether the issue is related to your browser. Start by logging in to a private browser, this will not store cache files that can cause lag to a web-based program. You can follow these shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If it works, return to your regular browser and clear its cache to refresh the website's preferences. You can also utilize a supported browser as an alternative.

After you process a payment from a customer, you can check out this article to help you mark your invoice paid: Record invoice payments in QuickBooks.

Should you have any other questions about managing your invoices in QuickBooks, hit Reply and leave us a message.

andreagregson45Author

The error code is 6000

AntoniettaE

QuickBooks Team

Thank you for returning to the conversation, Andrea. Have you had a chance to try the troubleshooting steps shared above? If not, please give them a try.

If you’ve already completed those steps but are still seeing the error, I recommend reaching out to our Live Support team. They have specialized tools to securely investigate the issue and provide a timely resolution.

Here's how to reach out to them:

Sign in to your QuickBooks Online, then click the Help icon.
Choose either tab to get started: Assistant or Search.
Type your concern and Select Contact Us.
Click the Chat with Us or Callback option.

Be sure to check the support hours to make sure you reach out at a time that works for you.

For future reference on personalizing your invoices or sales transactions, browse this article: Customise invoices, quotes, and sales receipts in QuickBooks Online.

The Community and I will be here whenever you have further concerns with managing your invoices.

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