Who to contact: QuickBooks or HMRC?

With payroll year-end, VAT deadlines, and HMRC activity picking up, it’s a busy time for questions. We see this one come up a lot, so here’s a simple guide to help you get the fastest help from the right place. 

QuickBooks help articles, community, and experts can help with:

• Issues logging in or accessing your account
• Subscription, billing, or plan questions
• How to complete core accounting and VAT tasks in QuickBooks
• Missing or duplicated transactions
• MTD setup or connection inside QuickBooks
• Technical issues when submitting to HMRC via QuickBooks

→ If it’s about how to use QuickBooks or something isn’t working properly, QuickBooks Support is the right place.

Contact HMRC if your question is about:

HMRC can help with tax rules, figures, and your tax account.

• Your tax reference numbers (UTR, VAT number, PAYE reference)
• Amounts owed, penalties, interest, or payment plans
• VAT return figures once submitted (we may also be able to support)
• VAT registration, deregistration, or effective dates
• Changing business details held by HMRC
• Deadlines, compliance rules, or tax law
• Problems or discrepancies on your HMRC account

→ If the question is about tax obligations, calculations, or HMRC records, you’ll need to speak directly to HMRC.

• Software / setup / errors → QuickBooks
• Tax rules / amounts / HMRC records → HMRC
  
  

If you’re still unsure, feel free to ask in the community and we’ll point you in the right direction.