Why am I getting an error when I try to cancel my subscription?

The error message indicates that the system is unable to recognize or process a date correctly, Cathy.  

I suggest clearing your browser's cache and cookies. This helps us check if the problem is coming from your browser. Think of it as clearing out old data to give your browser a fresh start.

If clearing your browser's cache doesn’t fix the issue, try switching to a supported browser like Firefox, Google Chrome, or Safari. Your current browser might be having a temporary issue, so using a different one could help you get back to work quickly.

If you're looking to create a backup of your data, you can save it locally by exporting information. Here’s a helpful article: Export data out of QuickBooks Self-Employed.

Thank you for choosing QuickBooks to support your business. If you ever decide to come back, we’d be delighted to welcome you and continue helping with your business needs.