Why are all my inactive clients now showing? I have checked the filter and it doesn't include inactive clients so why are they suddenly showing?

I recognize the steps you've taken in checking your Filter option, Office81.
 

Given your experience with inactive customers appearing on your client list despite not being included in the filter, I recommend contacting our QuickBooks Online (QBO) Live Support team. They have the necessary tools to identify and address the root cause of this issue.
 

Here's how to reach them:
 

1. Log in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Choose a topic to connect with the right expert.
5. Decide how to contact our QB support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.

Kindly note their support hours to ensure you contact them at your convenience.

You might also find this material helpful when creating summaries of your customer's financial transactions between their businesses: Create and send customer statements in QuickBooks Online.

Add your comments below if you require additional assistance with your client list in QBO. The Community is here to help whenever needed.