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October 7, 2025
Question

why cant i speak to human being, wont let me click call back button,thanks

  • October 7, 2025
  • 1 reply
  • 2 views
No text available

1 reply

Clark_B
QuickBooks Team
October 7, 2025
The Callback option will appear greyed out or not clickable if you’ve contacted us outside of our business hours, Stuart.


To successfully request a callback, please ensure you’ve reached out to our live support team during  our operating hours: 

  • Callback times: Monday to Friday, 8:00 AM to 6:00 PM
  • Live chat: Monday to Friday, 8:00 AM to 8:00 PM | Weekends, 8:00 AM to 6:00 PM
 
If the button is still not working, this could be due to accumulated cache in the browser. To resolve this, let’s clear your cache and Intuit-specific cookies to remove the excessive webpage data that's causing the issue. Alternatively, you can attempt to access the callback feature using a different browser.
 
Also, may I ask what specific tasks you're trying to accomplish or what issues you're experiencing in QuickBooks Self-Employed (QBSE)? This will help me better understand how to assist you.
 
We’re always here to help you if you have any other concerns.