Why isnt the payment history opening. I cant print of the billing invoice from quickbooks/intuit.

Forum|Forum|10 months ago
August 14, 2025
1 reply
8 views

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QuickBooks Online

ArielI

QuickBooks Team

Let's work together to figure out what's causing the payment history not to show up, @eott.

First, have you noticed any error messages when trying to open the payment history? If so, could you please share the exact message with us?

If there aren’t any error messages, let's troubleshoot this by clearing your browser's cache to help remove stored files. You can also use a different supported browser to ensure this isn't related to the current browser you're using.

Please try those steps and let us know the results. We're committed to resolving this issue for you as quickly as possible. Don’t hesitate to reach out if you need any further assistance. We’re always here to help!

eottAuthor

It says “somethings not quite right” as a heading and then underneath,

“somethings not working. Give us a few minutes and try again. If it still doesn’t work please contact us.”

KayePe

QuickBooks Team

I appreciate you for giving us the detailed error you received when opening the payment history, @eott.

If the issue persists even after following the browser troubleshooting steps, you can contact our Live Support team during their available hours. They’ll figure out why you can’t see the payment history and assist you with a fix.

To contact, here’s how:

In your QuickBooks account, click the Help icon.
Select the Search tab and enter a keyword related to your concern.
Click Contact Us and choose your preferred way to connect.

If you have additional questions, let us know. We're always here to help.

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