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January 17, 2026
Question

WISE UK conection expired: trying to renew consent but i keep getting an error message. something went wrong. we couldnt finalise your consent, try again later

  • January 17, 2026
  • 1 reply
  • 8 views
No text available

1 reply

QuickBooks Team
January 17, 2026

Hi there, finance244.

 

To address the issue you're facing with renewing consent for your Wise bank connection, please try logging out of your QuickBooks Online (QBO) account and then logging back in using an incognito browser. This can help refresh your session and resolve minor glitches.

 

For the best and most secure experience, make sure you’re using a supported, up-to-date browser when accessing QuickBooks.

  

However, if you continue to get the same error, to assist you further, I'll connect you with our Live Support Team, who can securely review your account and investigate the issue further.

  

Here’s how you can contact them:

 

  1. Click the (?) Help button located in the top-right corner of your QuickBooks Online Sole Trader account.
  2. Scroll down and select the Contact Us button, then follow the prompts.
  3. Choose your preferred method of communication to reach out to them.

 

Our Live Support Team is available during the following hours:

 

  • Callback support: Available Monday to Friday, from 8:00 AM to 6:00 PM.
  • Live chat support: Available Monday to Friday, from 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.

  

If you have any additional questions or need further assistance with QuickBooks, please feel free to reach out. We’re here to help you.