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December 18, 2025
Question

Can anyone explain when I go to match bank deposits there are 2 matches a payment and a invoice?

  • December 18, 2025
  • 1 reply
  • 1 view

This is happening in a clients quickbooks and I don't know how to fix it or what they are doing.

1 reply

Bryan_M
QuickBooks Team
December 18, 2025

Hi there, Nicky.

 

A bank transaction showing both a payment and an invoice match occurs when identical invoices have been created in QuickBooks Online (QBO), and a payment was manually applied to one of them.

 

You'll need to determine whether these invoices are duplicates. If they are, you can delete the invoice that has manually received the payment, including the linked payment. However, if they're not, you can proceed with matching the uploaded bank transaction to the unpaid invoice.

 

Let me know if you have any additional questions. We're here to assist you promptly.