Hi, i hv trouble with the batch remittance advices lately, I can send the first batch, then nothing happened with the second batch, i hv cleared browser data. thanx

Thanks for posting in the Community, hannah49!

Appreciate you doing the basic troubleshooting steps on your browser. There was a product investigation previously raised with batch remittance where the page freezes. We'll have to refresh the page to be able to send a new remittance advice.

Furthermore, are other users in the QuickBooks Online account getting the same behavior when sending batch remittance and have you tried to use a different device as well? If yes, I would recommend contacting our Customer Care Team . That way, they can escalate the unexpected behavior encountered to our senior support and help raise an investigation.

Here's how to contact support:

1. Click on the Help (?) icon.
2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
3. You'll be asked about your concern, and you'll need to enter and send it.
4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
5. Then, click Contact Us.
6. Choose either Callback or Chat.

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

Feel free to post your concerns in the Community or click the Reply button for follow-up questions. We'll be happy to help. Have a good day!