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October 13, 2025
Question

How do I record a refunded amount for goods returned to store?

  • October 13, 2025
  • 1 reply
  • 2 views
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1 reply

QuickBooks Team
October 13, 2025

To record a refunded amount for returned goods, you can directly enter it using Refund Receipts, Lynnemaree.

 

Here's how:

 

  1. Navigate to + Create.
  2. Select Refund Receipt.


     
  3. Click the Customer ▼ dropdown, then choose the customer to refund.
  4. Input the correct Refund receipt date, then choose the Payment method used.
  5. Select the Refund From ▼ dropdown, and choose the bank account where the payment for the invoice was deposited.
  6. Add the returned products or services in the Product/Service column.
  7. Ensure all fields, such as Service DateQuantityRateAmount, and GST, are completed as needed.
  8. Click Save and close.

 

For more detailed guidance on processing customer refunds, visit the article: Handle customer refunds in QuickBooks Online.

 

If you require additional assistance, please feel free to post your question below.