I have a superannuation payment that was cancelled in my payrun and the payment has not been processed. Can I create a new payment run in place of the cancelled one?

Hi there, Simon103. Yes, you can create a new superannuation payment run in QuickBooks Online after one has been cancelled. Since the initial payment was not processed, the superannuation amount will remain in your system.

When creating the new superannuation payment, ensure you enter only the digits of the reference number. Text such as Ref, Reference Number, Ref # should not be included, which will cause the batch to be cancelled.

Once completed correctly, your new superannuation payment should process successfully, and the contributions will be recorded and submitted without further cancellation issues.

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