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hockeysnorthernservices
February 12, 2026
Question

Previously imported Dec 2025 bank, expense and payroll data has disappeared from our QuickBooks file while reconciling. Please investigate urgently.

  • February 12, 2026
  • 1 reply
  • 14 views

We are experiencing a serious data integrity issue within our QuickBooks account and require urgent investigation. While reconciling our main bank account, we confirmed that transactions for December 2025 had already been successfully imported into QuickBooks. These included bank transactions, expense payments, bill payments, and payroll-related entries. We were able to reconcile the account up to 7 December 2025 without issue. However, after this point, all subsequent transactions for that period have completely disappeared from the system. This is not a bank feed delay or an initial sync issue — the data was previously visible, reviewed, and partially reconciled, and has since vanished. The loss of this historical data is causing significant operational and financial impact. We are now facing the prospect of manually re-entering large volumes of transactions, including payroll, which is time-consuming, costly, and introduces compliance risk. We need clarification on the following as a priority: How previously imported and reconciled data could be removed or lost Whether this relates to a system error, feed reset, or backend issue What recovery options are available to restore the missing transactions How this can be prevented from occurring again This issue requires urgent escalation, as it affects the accuracy and reliability of our accounting records. Please advise next steps and timeframes for investigation as soon as possible.

1 reply

J
jamesjdtQuickBooks Team
QuickBooks Team
February 12, 2026

Hi, hockeysnorthernservices. 

 

Transactions recorded manually or added or matched from bank feeds won’t disappear from QuickBooks without leaving a trace. I understand this is urgent for your operations, so let’s figure it out together. 

 

First, let’s review the Audit log to see whether any transactions were edited or deleted. You can use this article for reference: Use the audit log in QuickBooks Online. 

 

If no edits or deletions appear, go to the Chart of accounts to confirm the transactions still appear in the register: 

 

  1. From the left menu, select My apps and go to Accounting > Chart of accounts.
  2. Find the affected account and click Account history.
  3. Set filters to All and click Apply. 
    You can also set the date range to the affected period (from December 7, 2025, onward).
  4. Check the Reconciliation Status column. Ensure transactions are either blank or Cleared (C), as appropriate.

 

If the transactions are in the register, we can open the Reconcile page. Make sure to click Clear filters or View all to remove any applied filters. Applied filters can hide transactions from view. See the screenshot below. 

 

After reconciling, you can close your books. This prevents changes to transactions dated on or before the closing date. To verify your figures, run reports with the correct filters and date range. 

 

If transactions still seem to be missing, the questions below will help us assist you: 

 

  • Did you sign in to your QuickBooks Online account with the correct username and password?
  • When using Bank feeds, did you add or match the transactions successfully?
  • Can you provide screenshots of the pages where the transactions are missing?

 

Please reply with any details so we can assist further. We're here to help.

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