when i add a new product , showing:Unable to show you any sales tax categories right nowWe’re having trouble connecting. Try again later.

Thank you for sharing the alert message you received, Jeffrey3.

Let's perform browser troubleshooting steps to determine if this is a browser-related issue.

Start by logging out of QuickBooks and logging back in to ensure the system updates. Next, refresh the page and add a new product.

If the same error occurs, log in to your account using a private or incognito window. This can help avoid problems caused by cached data, as an incognito window creates a clean browsing session without stored cookies or history.     

Refer to the following keyboard shortcuts specific to your browser:   

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

Then, you can use other supported browsers to ensure a smoother QuickBooks experience.

If the issue persists, I recommend contacting our live support team. They have the tools to investigate further the root cause of the error message you encountered.

You can drop a comment below if you have additional questions about this.