Thanks for taking the time to post your concern here, @reception6. I can provide you with a few steps to troubleshoot the issue and assist you in completing your work efficiently. I suggest accessing your account through a private or incognito window to ensure that QuickBooks Online runs effectively. This will help you fix any issues that may be hindering its performance. You can use these shortcut keys to access a private window: Mozilla Firefox: CTRL + Shift + PMicrosoft Edge: CTRL + Shift + PGoogle Chrome: CTRL + Shift + NSafari: Command + Shift + N Once signed in, try sending a statement again. If it rectifies the issue, go back to your main browser and clear its cache to remove the portal's history. Otherwise, use other supported web browsers to learn what computer and browser are needed for the best QuickBooks experience. If everything's fine, you can visit this link if you want a snapshot of your transactions: Run reports in QuickBooks Online. I hope this helps. Please keep me posted about the result after performing the steps. I want to ensure this is taken care of. Stay safe always.

Question

When trying to send statements I get a message at the top of the screen saying "sendWarnToast" and the statements aren't being received by clients. How can this be fixed?

Forum|Forum|2 years ago
August 1, 2023
1 reply
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QuickBooks Online

Nicole_N

QuickBooks Team

Thanks for taking the time to post your concern here, @reception6.

I can provide you with a few steps to troubleshoot the issue and assist you in completing your work efficiently.

I suggest accessing your account through a private or incognito window to ensure that QuickBooks Online runs effectively. This will help you fix any issues that may be hindering its performance. You can use these shortcut keys to access a private window:

Mozilla Firefox: CTRL + Shift + P
Microsoft Edge: CTRL + Shift + P
Google Chrome: CTRL + Shift + N
Safari: Command + Shift + N

Once signed in, try sending a statement again. If it rectifies the issue, go back to your main browser and clear its cache to remove the portal's history. Otherwise, use other supported web browsers to learn what computer and browser are needed for the best QuickBooks experience.

If everything's fine, you can visit this link if you want a snapshot of your transactions: Run reports in QuickBooks Online.

I hope this helps. Please keep me posted about the result after performing the steps. I want to ensure this is taken care of. Stay safe always.

R

reception6Author

Hi @Nicole_N

Thank you for your suggestion.

I have opened and signed in through incognito and sent a statement but I still got the notification of "sendWanToast".

I did receive the test statement but I cant confirm all the invoices sent to our clients where received.

Regards,

Reception6

Nicole_N

QuickBooks Team

It's my pleasure, @reception6.

Thank you for following the troubleshooting steps I suggested. However, since the issue persists, I recommend contacting our QuickBooks Support Team for further assistance. They can pull up your account securely or initiate a screen-sharing session to identify the issue further and walk you through the resolution.

Here's how to contact them:

Sign in to your QuickBooks Online company.
Select Help (?).
In QB Assistant, enter the topic you need help with. You can also enter questions.
Select Contact Us to connect with a live support agent.
Choose a way to connect with us.

I added these links you may need for future tasks. These include steps on how to personalize your sales forms and how to record invoice payments:

Feel free to utilize the Reply button if you have a new or follow-up question about sending invoices. I'll be around to help. Have a great day.

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