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1 reply

C
ChristieAnn 11
Level 9
September 5, 2020

Hi there, vibhor-k2-gmail-.

 

The error 105 appears when there's a problem on your bank's end. It might be their website is undergoing maintenance or have server issues. This can stop the online bank connection to QuickBooks. However, 105 errors usually resolve within 24 hours.

 

For now, I suggest manually update the online bank connection to refresh its connection with QuickBooks Online.

 

Here's how:

 

  1. Sign in to QuickBooks Online.
  2. Go to the Banking menu at the left panel. Then, choose the Banking section.
  3. Click the Update button.

 

If the error still persists, I recommend checking the bank and credit card's website to make sure everything is working on their end. You can click this article to see the steps: Fix bank error 102 and 105.

 

Please also refer to this article on how you can reconcile your accounts so they match your bank and credit card statements to avoid discrepancies: Reconcile an account in QuickBooks Online.

 

Leave a comment again if you have more questions. Wishing you all the best and stay safe!

V
vibhor-k2-gmail-Author
September 7, 2020

I have been trying to connect my bank since last 4 months but still get the same error everytime I try.

I am able to independently do net banking and other transaction on bank website

..it seems that the error is at quickbooks end. kindly sort that out at the earliest.

 

Kristine Mae
Kristine MaeModerator
Moderator
September 7, 2020

I've checked our records, and there are no open investigations for Kotak bank, Vibhor-k2-gmail-.

 

I want to ensure this will get fixed. If you're able to do the steps provided by my teammate and still encountering the same error, I suggest reaching out to our customer care support. This way, an agent can take a better look at this. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Error 105 Kotak bank" in the description field, then click Let's talk.
  4. Click Start a chat.

In the meantime, you can import transactions manually by using WebConnect or Excel CSV file.

 

Don't hesitate to reach out to us if you have other banking concerns. We're just around to help you.

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