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April 15, 2026
Question

I have quickbooks self-employed tax bundle. I sent my info to turbotax to file my taxes, but it's trying to charge me. Turbotax premium should be in my subscription

  • April 15, 2026
  • 1 reply
  • 1 view
For the record, I've had this same account for many years, and it has always worked fine. Called support at turbotax and they could not help apparently

    1 reply

    Tori B
    QuickBooks Team
    April 15, 2026

    Thanks for checking in with us, @2876607.

     

    I hope your day is going great so far. 

     

    The Community is a public forum. We are unable to ask for any confidential details, such as your account number to review the details of your account. That said, I recommend reaching out to our Phone Support team with QuickBooks. 

     

    This way, one of our agents can take a look at your account and see what is causing the issue exactly. 

     

    To connect with our team:

     

    1. Go to Help (?) and select Contact Us.
      • Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
    2. Enter “talk to a human”, then hit Continue.
    3. Choose which way you want to connect with us.
      • Have us call you - Get a call from a support expert.
      • Chat with us - Start a conversation with a support expert.

     

    Please don't hesitate to let me know if there is anything else I can assist you with. Take care!