notes on invoice

Welcome to the QuickBooks Community, Cmc22. Please know that you can only enter up to 1000 characters in the Message on invoice box in QuickBooks. The option to increase this is currently unavailable, but I've got steps to ensure you can take alternative methods.

Since some of your techs notes are too long and the customer wants the entire note, I recommend adding the other details as an attachment. You can do this in the bottom left on the Invoice page. I've attached a screenshot below for visual reference.

Then, I recommend going to the Gear icon within QBO and you're able to enter your product suggestions from there after choosing Feedback. You can then select the Next button to submit the request about having the ability to increase the number of characters on the message of the invoice. 

Lastly, open this article if you need steps on how to personalise and add specific info to your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.

As always, you can find me here if you have further questions or require additional assistance in completing your tasks. Have a pleasant day ahead, Cmc22.