A contractor sent me 2 different invoices. I clicked pay on each invoice both have been deducted from my bank account. He received one payment and the other is being held

We can let the contractor contact our Payments Support team since the payment has been deducted from your bank, capitalproject.

Intuit may put payments on hold to make sure we protect the interests of all parties involved in the payment process. Here are also the common reasons:

• It's a large or unusual amount for that account.
• The payment is being processed according to a standard clearing time (e.g., 3-5 business days) or is subject to an anti-fraud review.
• Technical issues or a temporary flag.

On the other hand, if there’s an issue with the payment, we’ll notify the contractor via email. It’ll go to the email address they used as their contact email when signing up for QuickBooks Payments. For more details, you can share this article: Learn about funds on hold.

Then, share these steps on how to contact our Payments Support Team. Once connected, they can verify the status and inquire about the reason for the hold on the second payment. Just let them prepare the invoice number, date, and exact amount associated with the held payment.

Here's how:

1. Click on the (?) Help icon in the top-right corner of your QuickBooks.
2. Type "Contact support" in the Search bar
3. Click the Contact Us button at the bottom.
4. Choose your preferred method of connection: either Chat or Callback.

To ensure timely assistance, please take a moment to review our support hours before reaching out.

Let me know in the comment section below if you have additional questions. I always have your back.