Accounts Receivable: Reminder Notice for Non-Payment

Forum|Forum|9 months ago
October 1, 2025
1 reply
5 views

We are trying to send an automated legal notice of non-payment to overdue customers.

1) We are not sure if there is any feature, apart from the automated "Reminders" feature available in QB to send such "Reminder / Notice".

2) Assuming there is no other way, the issue is we need to include additional customer email addresses (say a legal email address) when sending such a notice / reminder, but not for the monthly customer invoice. Our understanding is that QB uses the same email addresses for such reminders that have been set up for sending the usual customer invoice (which does not include the additional legal email address and ideally, we don't want to send the original customer invoices to the legal address since invoices are sent in the normal course of business). Is there a way we could add additional customer email address only for such reminders?

Thanks in advance.

QuickBooks Online Advanced

Candice14

Level 8

Good evening, @lynn102918.

Thanks for reaching out here in the Community!

In QuickBooks, there is no built-in feature to send automatic invoice reminders to a different email address other than the standard customer invoicing address.

The email addresses listed on a customer's profile are used for all automated communications, including invoice reminders. The only workaround is to use customer groups for separate statements, or to manually edit and send reminders.

We recommend sending feedback to our Product Developers so they can consider adding this in the near future.

I hope this helps answer your question. If you have any other questions or concerns, don't hesitate to reach back out. Take care!

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