Level 7

Question

Anybody else having trouble with their iPad Pro and QuickBooks online? Can’t see everything...formatting off...unable to scroll the page etc. Thanks for your thoughts.

Forum|Forum|7 years ago
February 13, 2019
12 replies
42 views

No text available

QuickBooks Online

A

Alessandra_B

Level 5

Hello @lindak1119,

Let me guide you in performing some troubleshooting steps to view your account.

If you’re referring to the mobile app on your iPad Pro, I suggest you uninstall then reinstall it again. After reinstalling the app, try logging back in to your account.

But if the issue persists while you’re logged in through your iPad’s browser, I suggest using a private browser on your device. This way, you’d know it is caused by a browser issue on your device.

Also, I also suggest logging in to your QuickBooks account using another browser on your device.

Let me know if you have any other questions by clicking on the Reply button below.

C

Carpediemck

!

I have been battling with this issue for over two years now with the iPad Pro 12.9 and QuickBooks online. As professional and courteous as the web developing team is over a QBO, they don’t have the answer and we’re completely ignorant of the situation.I then went to Apple and raised hell, they finally did a hardware swap. It did nothing!

I finally came across. SKYFIRE in the App Store. It is not 100% but is 1000 times better than safari Firefox Internet Explorer or chrome.

The biggest issue I had was being able to hit the little drop-down button next to the save and close button at the bottom right hand of the screen every time you do one of the transactions from the drop-down. The trick is to turn it in landscape mode and not to readjust The screen.

I hope this helps!

H

HumbleServant

My freaking lord! It’s now July of 2024, over 5 years since you posted this and the drop down selection issue is still happening on the most recent version of Safari on both iPads and iPhones. I finally just sent feedback after trying to explain it to an Indian gentleman (who frighteningly did a screen share to see what was happening) but he had no suggestion other than to give feedback. He then wasted more of my time and tried to sell me on Payroll services. Will this ever be fixed?

K

Kkdistler

Same problem. Can not scroll down on reports and other items. iPad Pro 12.9 gen 3.

Tried Safari and Chrome. No help.

Works fine on old iPad Pro gen 2 and surface pro.

C

Catherine_B

Level 9

We can perform a few troubleshooting steps to other devices, Kkdistler.

The app's cache can sometimes cause the app not to function well. Let's reset the app data to clear its cache. Click Help and then choose Reset App Data. Let's access your reports afterwards.

If you get the same thing, we can uninstall and reinstall the app. Please refer to this article where you can install the app: How to download the QuickBooks Online mobile app.

Let me know if you have further concerns. I'm here to help.

C

CKoch

Plus one for me, too. Only use an iPad 11” pro for all my work as an Office Manager, and the only thing I can’t do/use is QBOnline. It’s extremely frustrating. Been a QuickBooks customer since 1994! Same issues as mentioned by others, scrolling, no “Save & Close” button selection, etc. Tried Firefox, Chrome, Safari. Will have to switch to another accounting option, if Safari on IOS 13 doesn’t fix this, since QBooks doesn’t seem to want to.

C

Chestersdad

I am having the same issue, but it appears QBs is not interested in fixing it.

S

SarahannC

Level 9

Hi there, Chestersdad.

Currently, our product engineers are still working to fix the User Interface (UI) issue in the iPad. Meanwhile, you can use a web browser to access your QuickBooks account as suggested by my colleague.

You can use any of these:

Chrome
Mozilla Firefox
Internet Explorer
Latest Safari version

Also, I recommend contacting our Customer Care Team that way you'll be added one of the affected users. Here's how to contact them:

Click Help (?).
Click Contact us.
Enter a short description of your concern ( iPad UI Issues ).
Then, click Let's Talk.
Click Get a callback.
Enter your contact information.
Select Call me.

Let me know if you need anything else with QuickBooks.

S

Shawk

I don’t use the app because I don’t like it. I use a browser and go to the site. I have worked hours and days trying to figure out how to change settings so I can see the entire screen. $70 a month and QB online is not the program for me. Nov 1 , I will not still be using QB. This is awful!!!

S

SAE

I love using Quickbooks but I am really disappointed in this case. How come this issue has been here since February and there is still no solution! I am using Quickbooks as an accountant but this is one big downside of your system. I need to be able to work and do training on the go. Please get this solved.

C

Catherine_B

Level 9

We are currently aware of the issue and are working to get it resolved as soon as possible, SAE.

I can't provide a specific time-frame yet but we'll surely send out email notifications once resolved. I suggest reaching out to our Customer Support Team so they can add you to the list.

Thanks for your patience. We'll update you once a fix is available. Let me know if you need anything else.

U

uniquepools

Has this been resolved ? It’s now. November 2019. I don’t use the mobile app because it does not have all the functions I need on a daily basis . I use the browser version on an iPad because I do not own a PC and like everyone else can not see the entire screen and some buttons are not accessible or are hidden . This thread on this topic stopped in October . Status on this issue please .

A

aksion

Another huge bug we’ve encountered is that Apple’s Smart Keyboard does not work with QBO through mobile Safari on iPad OS.

For example, tapping the Memo field in a transaction under Banking results in the bottom of the screen popping up briefly and then immediately glitching and closing. The only workaround is to disconnect the Smart Keyboard, upon which you can enter text as expected. This is a major issue and shocking that it has not been addressed.

We would happily use the QB app on iPad OS, but it is crippled with additional bugs:

For some illogical reason, you cannot edit transactions for credit cards that sync with American Express; you can only see the balance at the top of the screen.

Similarly, even with supported banking accounts, there’s a serious bug that prevents editing any transactions because the individual transaction screen pops up on the right side out of the viewport and it can’t be accessed (see attached screenshot).

So, not only is QBO unusable on iPad Pro, but the mobile app is mostly worthless. Essentially, without a computer, there is presently no way to use QuickBooks Online, since mobile devices simply aren’t supported as needed by users, which is simply unacceptable in 2020.

MJoy_D

QuickBooks Team

We don't want you to feel this inconvenience, @aksion.

Also, thank you for sharing your experience when using our application. I'll be sure to take note of it and share them with our Product Development team.

To resolve the error when trying to edit your credit card transactions, I suggest clearing your app's data.

You can follow the steps below:

From your phone's settings, select Settings, then, click on General and choose iPhone Storage.
Select an app that's taking up a lot of space.
To free up the storage without deleting the documents and data for the app, select Offload App.

You can refer to this article for entire details about the Mobile App's troubleshooting.

In the meantime, you can check on the following FAQs to know more about what you can work on iPad and iPhone when using the app:

Since the app works without the keyboard, I suggest you reach out to your Smart Keyboard provider. They can further check what causes the error when using it with the QBO app.

Let us know if there's anything that you need. We're always here to assist.

D

Dbeatty

I have been trying to get my QuickBooks online set up since July 31. The migration from my desktop to online took forever to happen. I have spent probably 15 to 20 hours on the telephone with QuickBooks in the past month not to mention all the emails and chat messages. I’ve been charged for something that I already paid for. Finally got that straightened out and they refunded that money. Now all of my payroll has disappeared from my QBO. It migrated over from desktop and then yesterday totally disappeared 10 years worth of employees and payroll. After spending four hours on the phone with them yesterday and another hour on the phone with them today I still do not have this resolved and they’re trying to tell me that I’m gonna have to re-enter all of that information. Very very very frustrated

O

Oldirish

Well just getting started using a new iPad Pro 2020 and my bank said they are having issues allowing a natural flow of ACCT info.

P

Pleasefixthistrash

I’ve been with quickbook# for 5 years.. this is unacceptable… the format is all f-ed up. Both mini and larger iPads ! Please fix it !

C

CharleneMaeF

QuickBooks Team

I wish you didn't have to go through that, Pleasefixthis.

Let me make it up to you by ensuring this gets resolved.

The QuickBooks Online application may not be updated, or the data may be full. These are possible reasons the formatting is off. Let's perform troubleshooting steps to resolve this.

To begin, let's update the app to make sure we have the latest features. Here's how:

Open the App Store on your Mac.
Select Updates in the App Store toolbar.
Locate the QBO desktop app.
Click Update.

Once done, let's reset the app data to clear its cache. It helps restore the application to its default settings. I'll show you how:

Go to Help from the top menu.
Select Reset App Data.
Allow a moment for the process to complete, and then close the app.

If you get the same result, you can uninstall and reinstall the app to start a clean slate. You can check out this article to download the app again: QuickBooks Online Mobile App.

In the meantime, I'd suggest accessing your account via supported browsers.

Additionally, I've added an article that'll help you know which QuickBooks Online mobile app features that can help you achieve the tasks in the program: Compare Mobile App Features.

Please keep me posted on your progress in getting this resolved. I'm determined to help you succeed.

J

jenredneckwoman

So I purchased an iPad pro when my Mac was not working anymore. I have spent multiple hours with Apple Care and Quickbooks. Quickbooks is not completely compatible with iPad’s. We spent ALLOT of money on the iPad Pro and had to purchase a Mac computer so I could do our bookkeeping. It takes hours for Quickbooks to admit that their online QB’s is not completely compatible with iPads. So unfortunate as their commercials make it look so easy to be on the job and send a client an invoice.

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