Bank transactions, matching and reconciling

I appreciate you reviewing your client's transaction records. Besides the points you've mentioned, another reason the system won't display a match is related to the bank account selected during the recording of the items.

The item won't appear on the reconciliation page if the bank account selected during the recording doesn't match the actual account where those transactions occurred. This mismatch can prevent the system from recognizing necessary matches for reconciliation.

To confirm this, click the X beside the filter button on the Reconciliation page to view all transactions related to that specific account. Sometimes, filters hide transactions, which could be why you cannot find the matches you're looking for.

Please see the attached screenshot for visual reference.
 

If the transactions still don't appear, I recommend verifying the items recorded by your client to ensure the correct bank account is being used.

For future reference, you can close your client's books to prevent accidental changes to transactions from previous periods and maintain a clear audit trail.

This thread will remain open for any additional questions. Let us know below if you have one.