Bill payment posted from correct account but shows wrong account

We appreciate you reaching out here in the Community space. We'll help you through this to ensure the bill payment transaction shows the correct bank account inside QuickBooks Online (QBO).

You can cancel a scheduled bill payment and then re-create it while ensuring it pulls the funds from your preferred account when paying bills. However, know that the cancellation should be before midnight on the withdrawal date noted in the confirmation email sent to you after scheduling the bill payment.

1. Access your QuickBooks Online company file.
2. On the left navigational bar, click the Expenses tab and then select Bills.
3. Select Show Bill Pay payments.
4. Choose the scheduled bill payment from the list, then select View details.
5. Click Cancel this payment.

For further guidelines, please see this page: Learn about QuickBooks Bill Pay for QuickBooks Online.

Once done, re-create the transaction while ensuring details that you've added is on point. This way, it pulls the funds from the correct account and will reflect accurately inside the bill payment details.

If you're unable to cancel it, we recommend contacting our Customer Care Team so they can help you fix it. See this page for more details: Contact Payments Support.

Moreover, here are some articles about handling expenses and running a report to see all payments you've made to your vendors inside the program:

• Enter and manage expenses in QuickBooks Online
• Run a report with vendor totals in QuickBooks Online

Our team will be around to extend a helping hand to ensure the account used when handling bills through Bill payment is correct. Keep safe, and have a nice day.

I find it rather disturbing how this premium price offering is so deficient in this particular regard. Of course, the programmers had their reasons for locking it down so tightly.

OTOH, I believe MUCH better guidance on how to deal with the consequences of end-user errors is needed. When time-saving technology causes so much wasted time it can engender increased bitterness and resentment (in the direction of Intuit). 

I think you know what I mean.

Unfortunately, once the transaction has posted in the wrong account, either a journal entry or editing the unmatched transaction in the bank feed seems to be the only correction available.

 I may have stumbled on the answer but still need to test it. We recently changed bank accounts and had the same issue. Bill Payments posting the the wrong account register even though we made sure the correct account was selected throughout the process of selecting the bills and scheduling payments. I have attached a couple a screen shot that may be helpful.

1) When you get to the first Bill Payment screen, confirm the correct bank account and select the bills you want to pay.

2) In the next window, again confirm the correct bank account, but also click on "select account"

3) This will bring you to a pop up window to actually select the account. Just to the right is a drop down window showing were the transactions should post in QuickBooks. Edit if necessary. (It does seem the system will remember the selection for the next time you pay bills)

Hello, I was wondering if you ever got this issue resolved.