Billable time is not showing on invoices for a specific customer

Good evening, @toddbigbluecrab.

Thanks for taking the time to reach out to the QuickBooks Community. How are you doing today? 

I've seen in the past that if the Suggested Transactions sidebar isn’t showing billable time for a customer, it’s often because the entries are linked to a project under the customer. In QuickBooks Online, billable time linked to a project will only appear if you create the invoice from the project page, not the main customer page.

Here’s how to check:

1. Go to Projects.
2. Locate the customer’s name and look for any projects under them.
3. Open the project.
4. Go to the Transactions tab and see if your billable time entries appear there.
   • If they do, the entries are project-linked.

To invoice from the project:

1. While inside the project page, click Create Invoice (top right corner).
2. Check if the billable time appears in the Suggested Transactions sidebar or if it automatically populates the invoice.

If you see it there, you’ll just need to create invoices from the project instead of the customer profile going forward.

However, if you’d rather invoice directly from the customer profile:

1. Go to Time, then Time Entries.
2. Open each entry for that project.
3. In the Customer/Project dropdown, change it from Customer: Project Name to just Customer Name.
4. Click on Save.

After moving the time entries back to the customer, you should see the billable time in the Suggested Transactions sidebar when invoicing from the customer profile.

That should do the trick. Please let me know if you have any additional questions or concerns. I'm always happy to help. Take care!