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1 reply

QuickBooks Team
April 4, 2025

Hi there, jason.

 

As part of our integration, employees and contractors must have at least one customer assigned for billable timesheets. We can create a generic customer, such as "Office Meeting" or "Training," to track time spent in these areas.

 

For non-billable timesheets, contractors do not need to select a customer. If you have assigned a customer, you can unassign them by unchecking the Assign to All Members box.

 

Here's how:

 

  1. Go to Customer and select a customer.

  2. Uncheck the Assign to all members and Save.

  3. Go to My Team and choose your contractor.

  4. Click Customers, and uncheck the checkbox of the assigned customers.
  5. Once done, hit Save.

Check out this article for more information: Track and manage QuickBooks Time in QuickBooks Online.

 

Also, here's an article for your future reference: Approve, unapprove, and reject timesheets for QuickBooks Time.

 

The community is always open 24/7 if you need further help. Have a great day!