can't find certain clients after last quickbooks update / version

Thank you for reaching out, Kcgg.
 
There are several reasons why you might be unable to find certain clients in QuickBooks Online (QBO). The most common issues are related to user access roles or simple display errors.
 
If you are an accountant trying to view your client list, your client may have changed or removed your account permissions. QuickBooks Online provides various user roles, and if changes are made to your access permissions, you may lose visibility of certain client information. It is best to contact your client directly to confirm whether any modifications have been made to your user role or access rights.
 
If you are a regular user and notice that your client or customer data seems to be missing, you can try some basic troubleshooting steps. Often, missing data is a display issue caused by your web browser.
 
Begin by clearing your browser cache, as stored data can sometimes become corrupted, leading to unusual behavior. Alternatively, you can use a different supported browser, which often resolves visibility issues.
 
If you have any additional questions, please don't hesitate to ask.