Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
J
johnX2222
November 30, 2025
Question

Can't login, get "Double check your info We can’t find an account with what you entered."

  • November 30, 2025
  • 3 replies
  • 51 views

Suddenly this morning I am unable to log in to the company account. I get the error message "Double check your info We can’t find an account with what you entered."

Have restarted the browser AND have tried to access the account on an entirely different computer - same response. 

3 replies

A
ArielIQuickBooks Team
QuickBooks Team
November 30, 2025

We understand how challenging it is to be suddenly locked out of your company account, @johnX2222. We also appreciate the troubleshooting steps you've taken to resolve this concern.

 

Since you've already restarted your browser and used a different computer. I recommend contacting our Customer Live Support Team, who can help you restore your access.

 

  1. Click the (? Help) icon in your QuickBooks Online account in the top-right corner.
  2. Select Contact Us, then enter a short description of your concern.
  3. Choose Chat with us to start a live chat with an agent or request a callback for phone support.

 

 

You can also check our support hours to know our support availability time: Get help with QuickBooks products and services.
 

Let us know if you have further questions, we'll be right here to help you anytime.

S
SLH59
February 11, 2026

If I cannot get logged in, where am I to find the "help" icon?

C
ClaireSamanthaSQuickBooks Team
QuickBooks Team
February 11, 2026

Hello there, SLH59.

 

We appreciate you reaching out to the Community forum. Let's work together to help you get back on track.

 

Since you are unable to sign in to your QuickBooks Online account, you can use the test drive link below to connect with our Customer Phone Support team.

 

Here's how:

 

  1. Open this website: https://qbo.intuit.com/redir/testdrive.
  2. Tick the I'm not a robot checkbox and click Continue.
  3. Head over to the Help (?) icon.
  4. Go to the Search tab and type a brief description of your concern.
  5. Click Contact Us.
  6. In the Assistant tab, select Yes.
  7. Enter a brief description of your concern and hit Enter.
  8. Select I still need an expert.
  9. Choose your preferred support option: either Chat or Callback.

 

You can check their support hours to know when representatives are available to assist you.

 

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement