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July 4, 2024
Question

Can you pls guide to transfer the role of Primary admin to other company admin? I am not having edit option though I am a primary admin. pls help

  • July 4, 2024
  • 1 reply
  • 4 views
I am a primary admin and under the Action-I am not having Edit option. Also when I am trying to change other user from company admin to Primary admin; her roles doesnot have description of Primary admin. Kindly guide

1 reply

Level 9
July 4, 2024

A cache-related issue is likely causing the Edit option to be missing, Reshma.

 

When the cache accumulates, it can significantly impact the performance of your browsing activities. To address this issue, I recommend accessing your QuickBooks account through an incognito window or private browser. In this mode, your browsing history isn't stored, which may occasionally result in software-related challenges, such as encountering errors or missing options.

 

You can use these shortcut keys as a reference:

 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift P for Firefox
  • Control Option +if you're using Safari

 

When it's now visible, return to the regular browser and clear the cache. This removes any historical data resulting in unusual browser behaviors. Switching to a different supported browser can also fix the issue.

 

In addition, you can check this article for the step-by-step guide on changing the primary admin user in your account: Change the primary admin user in QuickBooks Online.

 

Further, here's an article that outlines the procedures for restricting user access: User roles and access rights in QuickBooks Online.

 

If there's anything else you need help with transferring the primary admin role, please let me know by adding a comment below. I'm here to assist you.